Analyst Configuration Job Description
Analyst Configuration Duties & Responsibilities
To write an effective analyst configuration job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst configuration job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyst Configuration Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Analyst Configuration
List any licenses or certifications required by the position: ITIL, CMII, CM, II, IAT, CMPIC, SAP, PMP, CAPM, V3
Education for Analyst Configuration
Typically a job would require a certain level of education.
Employers hiring for the analyst configuration job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Management, Technical, Computer Science, Engineering, Technology, Science, Health Care, Computer Engineering
Skills for Analyst Configuration
Desired skills for analyst configuration include:
Desired experience for analyst configuration includes:
Analyst Configuration Examples
Analyst Configuration Job Description
- Manage a team of Configuration Analysts or Junior Configuration Managers delivering the Configuration Management process to one major account or
- Manage a team of Configuration Analysts or Junior Configuration Managers delivering the Configuration Management process to a number of accounts
- Be accountable for the execution of the Configuration Management process to a number of accounts
- This will involve working closely with both the local and global delivery units and account service teams
- The Configuration Management Analyst ensures configuration items required to deliver services are properly controlled and CI information is accurately documented
- Support Pro Deploy Client project on various tools such as GPT, GDMS, CSWF, DELTA, GII and
- Collaborates with internal stakeholders to determine technical specifications from business requirements by leveraging and applying knowledge of his/her assigned area(s) of responsibility
- Performs application configuration work to implement systems and provide on-going change services
- Troubleshoots, diagnoses, and resolves or manages problem to resolution ensuring application fully satisfies customers in terms of data integrity, application expectations and other factors according to customer requirements
- Works in close collaboration with account management, database administration, product development and system engineering as necessary to facilitate rapid problem solving and implement changes
- Responsible for the day-to-day integrity of the CMDB – ensuring relationships are accurate, configuration attributes are correct, exceptions are resolved and customer requests are addressed
- Monitor key processes related to Inventory and Configuration Management to ensure that they are executed in a timely manner
- Supports CMDB certification activities in order to verify the integrity of the data in the CMDB
- Creates periodic or ad-hoc reports that highlight process non-conformance or data feed integrity issues
- Performs ad-hoc updates and/or uploads to the CMDB for regions that do not have access to supporting tools
- Identifies and proposes tool functionality improvements and process/procedural improvements to achieve the aims and goals of the Configuration Management process
Analyst Configuration Job Description
- Interpretation and conversion of business partner needs into application requirements
- Building, testing, documenting, and deploying automated processes in the Archer toolset following the agile methodology
- Modifying existing processes to correct errors, enhance or improve performance
- Providing ongoing enhancements for multiple processes
- Performing other projects or miscellaneous duties as requested or assigned
- Understanding of SAP functionality in MM space and integration with MM modules – Plant Maintenance, Finance, Sales Order, SCM, and Inventory Management
- Troubleshoot and debug solutions (process, application, configuration and/or development) to identify root causes and solve issues
- Investigate SAP notes, understand potential system impact, and work with Basis team to implement SAP notes and validate
- Plan, manage and lead the testing efforts
- Self-manage business requests by planning milestones and deadlines based on priority
- Must demonstrate an ability to consistently drive and deliver quality solutions
- Develop and maintain all Change Control Board (CCB) records and meeting minutes, such that meeting minutes are available within three (3) business days of the meeting
- Document and deliver a Liaison Plan detailing how Maintenance personnel will work with the Operations contractor
- Maintain all CODIS component/baseline changes to include CODIS code base and recommended operations hardware
- Expert knowledge of Microsoft Office Applications, to include Excel, PowerPoint, Project, and Paint required
- Support contractual document development with formatting and review, and deliver contractual document to the Government
Analyst Configuration Job Description
- Implement Discovery Services to feed into ServiceNow for CMDB
- Model business requirements for new systems and enhancements to existing systems
- Identifies and resolves escalated client and production issues by conducting root cause analysis of the issue and resolving the issue or working with the appropriate resource to resolve
- Develops and manages work plans for specified client base
- Writes data base queries and reports as appropriate
- Analyzing less complex customers’ business requirements and software/product objectives
- Perform functional consulting with Payroll, HR, Talent, Legal and Restaurant Operations other departments to understand current and future demands
- Gather, document, validate requirements, and translate requirements into system designs followed by testing the developed functionality
- Act as a Functional Expert and Power User to the organization in all Payroll/HCM applications including Workday and Kronos
- Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the “big picture”
- Must be a methodical, focused individual
- Must demonstrate strong, consistent attention to detail
- Ability to work/communicate effectively in a team environment
- Minimum of two years’ experience with all facets of IT Service Management
- 6 years with a Bachelors in Science
- Accountable that all the Configuration Items of his scope are recorded in the CMDB/CMS with the correct attributes/relationships following ACM policies and applicable Data Quality Goals (General and Specific)
Analyst Configuration Job Description
- Manage a team of Configuration Analysts or Junior Configuration Managers delivering the Configuration
- Management process to one major account or Manage a team of Configuration Analysts or Junior Configuration Managers delivering the Configuration Management process to a number of accounts
- Help identify and add new CI Types
- Use and administer the CI Discovery tools/solutions that will feed into ServiceNow
- Leads and delivers key project-based initiatives maintaining ongoing operations
- Partner with IT LOBs to ensure ITIL/ITSM processes are understood, adhered to, and improved
- Establishes and supports controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs
- Collects and provides key management reporting of KPIs & metrics to subsequently measure, review & analyze the effectiveness & efficiency of ITIL/ITSM processes
- Maintains up to date knowledge of industry best practice standards
- Work with customers and/or internal staff to validate and approve requirements for customer-ready system
- Works closely to CI Type Managers to align his scope data to corresponding CI Type, regulations and standards
- In case of major or recurring issues on SACM Data Quality, escalates to the Account or any other interested party
- BS/BA degree or equivalent preferred, equivalent experience or certifications will be considered
- Computer Science, Engineering or related discipline
- Proficient in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes
- Training or certification in Service Now
Analyst Configuration Job Description
- Strong phone presence when contacting insurance companies, healthcare specialists or commercial businesses
- Take the ownership to oversee the day to day operations relating to Asset & Configuration Management
- Ensure that all Service Providers maintain accurate and current CMDB entries through audits and inspections
- Ensure that the integrity of the CMDB is maintained and integrated with other key operational processes – especially Incident, Problem and Change Management
- Work with the Service Provider as reasonably requested with the scoping of audits, impact assessments, investigation and resolution of discrepancies
- Ensure that the life cycle of the CI is managed and accurately reflected
- Implement the agreed data model and attribute amendments
- Integrate with agreed data sources (both internal and external supplier sources)
- Ensure CMDB is updated after every change is closed
- Gather CMDB data from all partners and upload to ServiceNow CMDB
- BI Tool experience preferred (Web Intelligence (Webii) and/orTableau Development)
- Experienced working with diversified constituents
- Excels at verbal and written communication
- A background in business analysis, risk management, and/or software configuration preferred
- Three or more years of application configuration (or similar) experience
- Experience with RSA Archer or similar eGRC products a plus