Workforce Manager Cover Letter

I am excited to be applying for the position of workforce manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for individual contribution using Business Process Management, Lean and Lean Six Sigma tools and techniques to improve quality and reduce costs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Outstanding thought leadership and problems solving skills
• Strong Knowledge on Workforce Tools ( IEX, EWFM, Blue Pumpkin, Genesys) and WFM concepts
• Experience with website analytics tools (e.g, Google Analytics, CoreMetrics)
• Experience in a real time management role with knowledge of how to change routing and agent behaviors to meet service level requirements
• Proficient knowledge of Microsoft Office Suite including advanced Microsoft Excel experience
• Experience with multi-site call center operations desirable
• Provide subject matter expertise within project teams
• Certified Contingent Workforce Professional certification preferred

I am excited to be applying for the position of workforce manager. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for senior leadership to the Workforce Scheduling and Capacity group to ensure accurate and appropriate development and maintenance of associate schedules, call center capacity management, and coordination of initiatives to ensure resources are maximized while balancing the associate and client experiences.

Please consider my qualifications and experience:

• Experience in the development and implementation of process and systems changes preferred
• Experience in process improvement, and finance/accounting preferred
• Strong aptitude for data analytics
• Knowledge of the Healthcare industry and physician scheduling
• Be highly collaborative and thrive in fast paced environments
• Organized project management and time management skills
• Knowledge of Workforce Management software (IEX/TCS, Aspect)
• HR or finance/accounting experience preferred

I submit this application to express my sincere interest in the workforce manager position.

In my previous role, I was responsible for proactive, solutions-oriented support for the contact center management and the Workforce Management (WFM) team.

My experience is an excellent fit for the list of requirements in this job:

• Project/program management and process improvement background with exceptional analytical, organizational and problem solving skills
• Experience in launching initiatives
• A track record of analyzing data and strategically presenting in PowerPoint
• Driving a quarterly end-to-end talent supply chain management system that includes targeting, forecasting, and reporting of resources vs
• Substantial experience in Project Management, including demand management, portfolio planning and project support
• Proven experience in managing 3rd party providers and internal & external senior stakeholders
• Strong results orientation with the relevant customer-focus
• Training and competency development experience would be an advantage

Please consider me for the workforce manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for training to call center management and staff in the use and interpretation of WFM data.

Please consider my qualifications and experience:

• Knowledge of Avaya WFO, preferred
• Experience with contact center sales and how to increase efficiencies, drive sales but service customer at a high leval
• Proficient in Microsoft Office, with expertise in Microsoft Access and Excel
• Proficient with Aspect eWFM and InContact preferred
• Consumer Market call center experience
• Advanced knowledge of Microsoft Office products and experience with visualization tools (Tableau, etc)
• Ensures that business operations are in compliance with applicable internal and external requirements
• Solid understanding of OP and business units

I would like to submit my application for the workforce manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for training and guidance to Specialty Client Relations Managers and operations / call center staff.

Please consider my experience and qualifications for this position:

• Knowledgeable in HR- and/or WFM-topics
• Proven experience in developing and driving new topics
• Hand-on mentality to ensure getting things done
• Experience leading implementation of a new process
• Knowlege of MS Offie, SAP
• Demonstrate proficiency in written and oral communication
• Possess a proven track record of managing multiple projects, proficiency with Microsoft Project, familiar with project budgeting and financial tracking, costs/benefit analysis, and creation of business justification
• Previous experience within an internal recruitment or agency role, with a solid track record for delivery, and / or experience of workforce management within a project based environment