Windows Support Cover Letter

In response to your job posting for windows support, I am including this letter and my resume for your review.

Previously, I was responsible for 3rd level technical support for store retail infrastructure components including back office hardware, software, network (wired & wireless), mobile devices and POS systems.

Please consider my qualifications and experience:

• Self-starter that works well in a team environment
• Understanding of Information Technology departments and responsibilities
• Install standard computer hardware, operating systems, applications, and updates and patches following standard configuration and security rules
• May require occasional after hours to support
• ServiceNow Alerting/Monitoring
• BMC RemedySearch Jobs US
• Strong troubleshooting skills with Windows OS, Intel based desktop/laptops & thermal/laser printers
• Application support experience with SharePoint and Project is preferred

I would like to submit my application for the windows support opening. Please accept this letter and the attached resume.

Previously, I was responsible for the first level of support to resolve incidents involving infrastructure and client technology, including but not limited to client hardware/software, printers, and network components.

My experience is an excellent fit for the list of requirements in this job:

• Be on-call for customer issues/escalations
• Experience with at least one configuration management system such as Chef, Puppet, Ansible, Powershell DSC, or Salt
• Experience working in a fast paced, highly dymanic environment
• Experienced in writing technical documentation
• Proficiency with PowerShell, .NET, Node.js, Python, PHP, Java, Ruby, and Go
• Scripting via Powershell
• Willingness to participate in off hours, on-call and shift work
• Ask employees targeted questions to quickly understand the root of the problem and talk through a series of actions, either via phone or email until the technical issue has been resolved

Please consider me for the windows support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for 3rd level technical support for store retail infrastructure components including back office hardware, software, network (wired & wireless), mobile devices and Point of Sale (POS) systems.

My experience is an excellent fit for the list of requirements in this job:

• Automated Accounting Systems experience preferred
• SQL Server and IIS Web Services
• Report Writing (i.e., SQL Server, Crystal, Business Objects)
• Experience of security & connection software
• Air watch / Mobile management software
• VMWare (Desktop and Server)
• Experience with Altiris could be a strong advantage
• Strong customer service orientation - communicate effectively

Please consider me for the windows support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for second level of support to resolve more complex problems involving infrastructure and client technology components, including but not limited to: client hardware/software, printers and network components.

Please consider my experience and qualifications for this position:

• Install, configure, patch and maintain appropriate technologies servers databases network storage
• Desktop and Application management experience will be very helpful in this role
• Keep customer environment documentation up-to-date
• Define, Design, Implement, and Support complex AWS environments
• Provide a strategic plan for Fanatical Support for AWS Enterprise customers on a 30-60-90 day 6-12 month interval
• Work alongside a Technical Account Manager (TAM) and help grow the account
• Project manage multiple projects for multiple Enterprise customers (w/ the assistance of a TAM), including all migrations
• Stay organized and provide weekly/monthly summaries to senior leadership

I am excited to be applying for the position of windows support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for day-to-day IT technical support to employees in a combination of the following areas; network infrastructure and internal systems software and hardware.

My experience is an excellent fit for the list of requirements in this job:

• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are accurately logged within our RPD ticketing system
• Follow up with employees to ensure their IT systems are fully functional after troubleshooting
• Assist in the training of new employees on IT equipment
• Maintain positive relationships with our employees
• Additional certification in Microsoft
• Strong interpersonal, analystical and organizational skills
• French/German language is a bonus