Trading Support Cover Letter

I submit this application to express my sincere interest in the trading support position.

In my previous role, I was responsible for hands-on technical support to our clients for their desktops, laptops and mobile equipment in terms of hardware, OS, and application issues.

Please consider my qualifications and experience:

• Familiar with Shell commands
• This is a very new team which has been organically grown
• Has experience working with ECNs and Liquidity Providers
• Have exposure working with Network and Firewall team
• Familiar with FIX Protocol
• Possess experience and proficiency in UNIX Shell/Perl Scripting
• Knowledgable on Java, HTML and JavaScripting
• Sound knowledge of Financial Markets products

I am excited to be applying for the position of trading support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for first-tier support for all desktops & laptops, mobile devices, printers, copiers, telephones, and associated computer peripherals.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Day to day decisions that resolve issues, optimise use of systems and ensure smooth processes
• Process improvements that enable delivery of targets
• Multiple different hardware platforms and software versions
• Desk phone and mobility issues
• Scripting skills perl, cgi, ksh, python
• Agile or PMI Certification or AWS or Azure Cloud Certified Architect is preferred
• Management of team of 3-5 people
• Good attitude, adaptable, driven, organized and systematic

I would like to submit my application for the trading support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for incident management for issue identification, diagnosis, troubleshooting, tracking, customer concern and resolution for hardware and software issues relating to Windows and Macintosh laptops, mobile devices and related peripherals.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Independent, proactive and demonstrate 'can-do' mentality
• Problem solving / analytical mind
• Experience in consulting with internal customers on proposed system changes
• Knowledge in Market Data Application Bloomberg, Factset, Reuters but not essential
• Good technical knowledge on both Linux & Windows environment
• ITILS (preferable)
• Strong knowledge of APAC Equities markets and electronic trading products
• Excellent communication skills to confidently and clearly communicate at senior levels

Please consider me for the trading support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support for desktops, laptops, MACs, printers, mobile devices including phone and tablets, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support.

My experience is an excellent fit for the list of requirements in this job:

• Experience of supporting Algorithmic Trading and Dark Pools
• Experience of high frequency and low latency trading with FPGA
• Work closely with the Swaps traders / Operations on Risk/PL, Swap creation and trading and allocation processes, Basket Creation and Pricing, Cash flow reporting, Settlements, Margins and Collateral issues
• Work closely with the traders on different swap pricing issues
• Create reports using SQL for internal clients whilst closely monitoring and ensure all client reports are generated within the current Service Level Agreement
• Write scripts to automate manual workarounds for troubleshooting production issues
• Work closely with the developers to resolve issues and strategic fixes
• Partner with Application development group on day to day issues

I submit this application to express my sincere interest in the trading support position.

Previously, I was responsible for first line of tier 2 support for “PC Support” - troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals.

Please consider my experience and qualifications for this position:

• Confident communicator with strong interpersonal skills comfortable working on trade floor directly with the business
• This would include at least the basic use of a scripting language and preferably competence in a dynamic programming language
• Understand the concepts of algorithmic trading, smart order routing and dark pools
• Knowledge on Client/Server application
• Comfortable working on Windows/Unix environments
• Previous experience working with developer or Business Analyst
• Experience in automation of manual process
• Equities / cash equities trading experience