Technology Support Cover Letter

I submit this application to express my sincere interest in the technology support position.

In the previous role, I was responsible for appropriate leadership in corporate technology issues such as; CASD, Desktop operating systems, application software (off-the-shelf and I/S developed), end-user computing tools, configuration support, development tools, and all American Family supported hardware.

My experience is an excellent fit for the list of requirements in this job:

• A sound practical and technical background
• Knowledge of 2D and 3D Computer Aided Design packages
• Knowledge of the technical aspects of pipeline inspection and support equipment (desirable)
• Knowledge of high speed electronic data acquisition systems (desirable)
• A willingness to acquire the technical knowledge of new products is essential
• Flexible and able to work with minimum supervision on multiple projects
• Willing to travel worldwide to site to resolve problems
• Working knowledge of IT Systems and Processes

I would like to submit my application for the technology support opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support on Windows, Mac, and virtual desktop infrastructure operating systems, and client connectivity software for on and off campus as well as for virtual environment, network, and email access.

Please consider my qualifications and experience:

• Effectively utilize group dynamics
• Computer proficiency in Microsoft Excel, Word and Outlook
• Capture (Multi-Int Archive and Analysis System) MAAS data
• Perform MAAS Database maintenance
• Add/Remove user accounts in Active directory
• Maintain the MAAS Application itself
• Install and upgrade MAAS Hardware (servers and workstations)
• Mission Marker software

I am excited to be applying for the position of technology support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for user administration services to clientele (password resets, file share access, VPN support, Cisco Call Manager support, etc.).

Please consider my qualifications and experience:

• Familiarity with various scripting and development languages like Python, Perl, Bash, Powershell, JSON, .Net
• Experience with WCF and .NET
• Experience with performance monitoring and systems monitoring tools (Sitescope, CA Spectrum, Dynatrace, DC RUM, HP Openview, BMC, Ignite, or similar)
• Experience with business rules engine (Blaze)
• Technology experience in the healthcare solutions industry
• Proficient knowledge of Windows 7, Windows 10, Outlook/Exchange, Market Data Services applications and Microsoft applications, Remedy/Service Now, Cisco Systems VPN, Cisco Any Connect, Net Support, Support Manager other technology such as iOS and Androids
• Technical expertise in Microsoft Exchange
• Event management experience, knowledge of event management software

I submit this application to express my sincere interest in the technology support position.

Previously, I was responsible for faculty and staff with basic user and technical documentation in support of existing hardware and software systems.

Please consider my experience and qualifications for this position:

• Team player skilled at both managing and working as part of a team
• Experience managing vendor installations of hardware or software
• Proficient in using Windows and Mac computing environments, mobile technology
• Deliver the infrastructure setup for a mid size project
• Hardware Sizing for a mid size project
• Thrives in outcomes-oriented and fast-paced environment
• Builds long-term relationships with internal and external partners
• Knowledge related to incumbent's function/business unit and its processes

I am excited to be applying for the position of technology support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for user orientation and training related to features and functionality of the implemented systems, both hardware and software.

Please consider my experience and qualifications for this position:

• Perform MAAS Publishing
• Develop and support MAAS Web
• Archive and restore data
• Burn Blu-ray disks
• Report information through weekly site communications group meetings, weekly status reports, and monthly logs to team members and management
• Process Improvement/Standardization (Continuous Quality Improvement)
• Experience with build and release processes in various platforms
• Familiarity with Windows and Unix servers