Team Senior Cover Letter

In response to your job posting for team senior, I am including this letter and my resume for your review.

In the previous role, I was responsible for high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Markets suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support.

Please consider my experience and qualifications for this position:

• Self-driven and highly motivated in order to overcome new challenges on the job
• Able to obtain equipment operator license on fork lift, reach lift or order picker within 6 months of hire
• Demonstrated strong computer skills (MS Suite, AS 400)
• Completion of professional leadership training such as TLDP strongly preferred
• Proven track record in providing coordinated and strategic responses to Ministerial and Executive correspondence
• Previous knowledge of reconciliation and disputes handling will be added advantage
• Handle B2B conversations
• Strong IT Service Management knowledge in order to communicate effectively within a Global team

I submit this application to express my sincere interest in the team senior position.

Previously, I was responsible for editorial oversight for Blizzard’s Web output, ranging from timely esports event coverage to feature articles to graphics-oriented micro content.

Please consider my experience and qualifications for this position:

• A positive attitude and capacity for thinking above and beyond the clients’ initial ask
• Strong SAP Hybris Billing Convergent Charging (CC) development and implementation experience
• Strong Convergent Mediation (CM) workflow and APL coding experience
• Good understanding of end-to-end billing solution including integration with Convergent Invoicing (CI)
• Experience and/or genuine interest in Test Driven Development (TDD) and Agile SCRUM methodologies
• Team player with well-developed verbal, written, and interpersonal communication skills
• Dedicated, self-directed, motivated, proactive and inquisitive
• Experienced in partnering with geographically dispersed teams

I submit this application to express my sincere interest in the team senior position.

In my previous role, I was responsible for high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Markets and WSJ Pro suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support.

Please consider my experience and qualifications for this position:

• Advanced verbal, written, facilitation and presentation skills
• High business awareness
• ITIL courses and involvement in transition projects are considered an advantage
• May make decisions about the day to day operation of the group, including management of work assignments and information between shifts approach regarding workload, equipment, staffing, and scheduling
• Perform and/or ensure completion of quality review check on outgoing work , proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency
• Prior experience working in face paced environment of frequent change and target driven environment
• Experience working in a social media environment
• Proactive to identify the root causes of issues by analyzing patterns and trends through data analysis

Please consider me for the team senior opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for timely response to architects, designers and specifies as follow up to direct e-mail, phone and web inquires;.

Please consider my qualifications and experience:

• Experience with leveraging Open Source penetration testing tools, including Metasploit or the Kali Linux tool set
• Experience with programming in Perl, Python, Ruby, Bash, C, C++, or C# and scripting or editing existing code
• Offensive Security Certified Professional (OSCP) or SANS GIAC Penetration Tester Certification
• GMP experience with in vitro diagnostics or medical device industry preferred
• Medical Device, Team Leader, Manufacturing, GMP
• At least 1yr of supervisory experience handling the same capacity
• Familiarity with influencer-generated content, maker culture, home design, lifestyle, and how-to content is preferred
• A strong sense of the nuances of all social platforms and a finger on the pulse of current and future trends

I would like to submit my application for the team senior opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for timely and courteous responses to telephone, e-mail, and web-generated support requests, including problem analysis, initial resolution and/or escalation.

My experience is an excellent fit for the list of requirements in this job:

• SAP Hybris Billing modules (Convergent Charging, Convergent Invoicing and Subscription Order Management)
• Hands-on Knowledge of Convergent Mediation is preferred
• Extensive experience in a creative agency or similar environment
• A love for all things social, digital and creative, with a keen interest in new platforms, technologies and innovation across our industry and the creative landscape
• Demonstrable experience in successfully leading creative briefs
• Strong sense of responsibility and ownership, and a commitment to delivering best practice and value
• Progresses productively under conditions of change and ambiguity and defend the vital changes in the organization helping others prepare for the impact and acceptance of such changes
• Accounting experience in finance operations work with experience in Record to Report and related processes