Support Principal Cover Letter

I am excited to be applying for the position of support principal. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support of software used within desktop environment, and administer operating system (Windows PC & Mac OS X) & existing application software e.g.

Please consider my experience and qualifications for this position:

• Proficient in SCOM
• Able to lead a team technically
• Results oriented and driven by goal achievement with a strong focus on high quality
• Strong in information acquisition and analysis
• Strong in constructive challenge
• Strong in flexibility and stress management
• Experience with work in multi-cultural environment
• In depth knowledge of F5 BIG-IP LTM, GTM, Viprion, EM Hardware Platforms, capacity limits, operational requirements & deployment scenarios

Please consider me for the support principal opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for remote technical support to corporate customers for Symantec Enterprise Antivirus and other Enterprise grade security products.

Please consider my qualifications and experience:

• Familiar with J2EE, Nginx, Play framework, Shareplex, Mongo DB, Dynatrace, SQL, PLSQL
• Knowledge in SAP FICO
• Has a thorough understanding of agent workflow (both travel and airline)
• Able to explain complex technical process in laymen terms to marketing and clients
• Able to collaborate in cross-cultural environments
• Experience in method development/validation, Quality Control or a technical support function
• Demonstrated knowledge and skills in multiple analytical/microbiological techniques
• Knowledgeable in ISO, ICH and FDA/EMEA/JP cGMP requirements

I would like to submit my application for the support principal opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for a technical level of Help Desk support – phone/chat/email/desk-side support for desktop related issues, including Microsoft and other installed software issues.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7 and routing protocols
• Functional understanding of diverse set of networked applications requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, SSL
• Understanding of global & local load balancing concepts such as vCMP, SNAT, profiles, persistence, SSL offloading, iRules, load balancing algorithms, VIPs
• In depth knowledge of various troubleshooting tools as HTTP Watch, Curl, packet capture analysis and decoding using Wireshark, Network Observer, TCPDump
• Good spoken and written English, Good Communicator, and comfortable in speaking with Management
• Propose simplification and standardization of Market Unit processes (EMEA DBS Operations scope of work) to drive agility and speed of execution
• Finance, Controlling, Operations, project management / PMO or consultant background
• Demonstrated knowledge of the full mining value chain and the application and use of Business Operating Models

I am excited to be applying for the position of support principal. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for end-user support for Software License Management team to help ensure software license compliance across the enterprise.

Please consider my qualifications and experience:

• Knowledge of Business Operating Model implementation and application and Adult Learning Methods
• Knowledge in UNIX, Oracle, UNIX Shell scripting, IBM WMB / IIB and MQ are essential
• Knowledge in IBM ITCAM / Tivoli, Sitescope, Tomcat or ElasticSearch would be advantageous
• Earn Value Management Certification
• Technical Knowledge of the Multi Spectral Targeting System (MTS) , Airborne Cueing Exploitation System – Hyper Spectral (ACES-HY), and the Common Sensor Product (CSP)
• Application Support Problem Management
• Knowledge in UNIX, Oracle, UNIX Shell scripting
• Knowledge in Unix/ Linux command is mandatory

In response to your job posting for support principal, I am including this letter and my resume for your review.

In the previous role, I was responsible for tier-2 technical support to end users on various technical issues and problems relating to endpoint security software and security features enabled within the Windows 10 operating system.

Please consider my qualifications and experience:

• Proficiency using MS Word, Excel, and MS project
• Cisco Certification (CCNA minimum, CCNP preferred) -Linux Certification (RHTC minimum)
• Experience with Naval Surface or Undersea (Mine, Sonar, Submarine, Torpedo, UUV) Operation, System Integration and Test, and/or Development
• Knowledge of Six Sigma, lean, and process improvement methods
• Knowledge of and experience with school redesign
• Knowledge of Common Core State Standards
• Knowledge and experience preparing teachers to use research-based teaching strategies with emphasis on special needs, English Language Learners, and economically disadvantaged students
• Extensive experience mentoring principals