Service Account Manager Cover Letter

I would like to submit my application for the service account manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance and assistance to global regional business units to support compliant policies and activities in relation to US trade policies and regulations.

My experience is an excellent fit for the list of requirements in this job:

• Strong customer service experience preferably in a high end service environment
• Comprehensive product and market knowledge HVAC, Electrical or IT industries
• Maintain extensive knowledge of operational applications and systems such as Visa, MasterCard, First Data, Member Connect, Star, ATM Terminal Driving, Arcot, AccessPoint, Evolve, Apple Pay, EMV, Google Wallet
• Maintain an understanding of Reg E, CARD ACT, and Dodd-Frank Regulations and how it relates to debit and prepaid card portfolio management
• Capture and eCustomer Service
• Stay abreast of open service tickets to ensure response timeliness, accuracy, and quality
• Serve as the client’s operational day to day contact and act as their advocate, exercising discretion and independent judgment in resolving operational and product issues
• Provide information and submit a Project Initiation Form request for solution campaigns, product migration projects, and global card portfolio changes

In response to your job posting for service account manager, I am including this letter and my resume for your review.

Previously, I was responsible for the businesses (within the region) with an agreed service level, at agreed cost, in compliance with local/global policies, business practices and laws.

My experience is an excellent fit for the list of requirements in this job:

• More than technical knowledge we are looking for people with a potential to learn and articulate new concepts quickly
• Deep understanding in developing trusted customer relationships up to C level
• Working knowledge of HVAC systems, service agreements, and Microsoft Office products
• A passion for excellence and customer service
• Strong project management and organizational skills in a fast-paced environment
• Strong Excel, Word, and PowerPoint experience
• Experience in using SAP Business One preferred
• Full experience of tender bidding

I would like to submit my application for the service account manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support for implementing European and Global policies, processes, practices and tools, working with GBS, HR business leadership, and business unit leadership;.

My experience is an excellent fit for the list of requirements in this job:

• Serve as the operational day to day contact for Service Account Managers and credit unions and act as their advocate, exercising discretion and independent judgment in resolving operational and product issues
• Maintain extensive knowledge of supported applications crossing multiple lines of business, using available resources as needed to assist credit union personnel
• Act as the operational contact for PSCU communications on new and existing products, services, and regulatory information
• Provide information with regard to system functionality and significant operational system changes or issues
• Coach, direct and train new team members on all in-house and third party applications
• Perform research, analysis, and diagnostics on critical, complex, and technical issues on supported products and services
• Maintain current working knowledge of supported products and service applications crossing multiple lines of business, including its key functions and associated reports
• Strong communications skills (written & verbal) and active listening capabilities

I submit this application to express my sincere interest in the service account manager position.

Previously, I was responsible for design assurance to the regional teams in assessing the security risk against our Global security policies.

Please consider my experience and qualifications for this position:

• Fluent in Dutch and English (French would be a pre)
• Ideal experience includes solution selling with a focus on Cisco Unified Communications, Wireless, Storage, Datacenters or Virtualization
• Competence to help potential customers accurately and completely analyze and assess their internal costs
• Flexible and able to travel
• Project management skills in keeping Projects / Programs on schedule and assuring all relevant parties are informed on progress or issues
• Bachelor in ECE / Computer science, engineering, business or related fields preferred
• Formal accreditation in program or project management preferred PMI, Prince2 or equivalent
• Experience developing positive relationships and solving problems

Please consider me for the service account manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for leadership and direction to the Global Accounts staff to identify global business opportunities and generate profitable sales in both new and existing accounts that meet and exceed new business revenue goals.

My experience is an excellent fit for the list of requirements in this job:

• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and SFDC
• Experience in Datacenter sales (NGDC) and understanding the market
• Knowledge of IKA/Salesforce and MC400 preferred
• Previous health insurance experience is strongly preferred
• Solid understanding of customer service experience
• Foundational knowledge in mail processing
• Proficiency in calendar managements and scheduling appointments