Senior Operations Manager Cover Letter

Please consider me for the senior operations manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for oversight for an additional team of call center representatives as the liaison between call center and dispatch team providing guidance to supervisor(s).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Budget Management - Cost Control Management
• Delivery of Key Performance Indicators (KPI'S) - Absence Management
• Effective leadership and management of the operational and administration teams - Cost saving initiatives
• Develop and delivery of a sage, secure and fair work environment for all team members
• Team building and morale management - deploying active leadership and EOS initiatives
• Responsibility for all issues relating to Health & Safety and the Environment within the operation
• Facilities Management - Cost Control
• Ensure Contractual SLA are adhered to, customer requirements are fulfilled and effective communication is in place at all appropriate levels - internal and external

I would like to submit my application for the senior operations manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for leadership and supervision to the Student Welcome Desks (Student Center & Carlsen Center), and Campus Call Center, coordinating as appropriate with other offices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Schedule team training
• Responsibility for ensuring adherence to company policy, process & procedures
• Review of all necessary reporting to ensure the team meets operational, Performance Measurements and customer support targets
• Ensure all faults/inquiries are logged and processed in the most efficient process
• Work to excel for customer service and to focus on customer satisfaction
• Implementation of strategies and processes to ensure employee satisfaction and motivation
• To provide hands on support of calls and cases if demand exceeds associate resources available
• Conduct management/staff performance reviews in accordance with company policy

I am excited to be applying for the position of senior operations manager. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for subject Matter Expertise (SME) and ongoing leadership to business transformation projects such as call center software redesign, call center technology needs (call monitoring, activity performance tracking etc.) and innovative projects redesigning patient experience with INVIVA call center (texting, self-scheduling etc.).

Please consider my experience and qualifications for this position:

• Experience in Oracle and Microsoft Project is preferred
• Based in or willing to relocate to San Francisco bay area
• Technical proficiency and awareness (ITIL, Networks, Cloud, Microsoft, Mac)
• Ensure the contractual SLA is adhered to, customer requirements are fulfilled and effective communication is in place at all appropriate levels - internal and external
• Use KPI's and data to measure and drive operational performance on a daily, weekly, monthly and annual basis
• Effective leadership and management of the operational and administration teams
• Delivery of a safe, secure and fair work environment for team members
• Regular stakeholder, Customer and Service provider engagement

I would like to submit my application for the senior operations manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for strategic and tactical support with Eversource Call Center operations (including timely and effective communications) to help optimize Call Center performance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items ensuring conformance with program task schedules and costs
• Experience in overseeing and formulating project management support documents and plans, and assisting federal managers, project managers, and/or project management support staff in coordinating formulation of such documents
• Demonstrated experience managing simultaneous multiple, large, complex projects and applying Earned Value Management (EVM) principles and reporting methodologies
• Work is performed in a general work environment
• Experience with SEO concepts and data analysis preferred    
• Being a transformational leader with a history of working with large multi-functional teams across multiple sites, driving industry changes and leading staff engagement
• Considerable experience of coaching senior colleagues to improve their performance, achieving performance and personal objectives
• Extensive experience of presenting, influencing, negotiating with and building relationships with a range of external and internal stakeholders, to help maintain seamless working channels and assist with transformational change

I submit this application to express my sincere interest in the senior operations manager position.

In the previous role, I was responsible for back up to Tenant Services Coordinator / Property Administrator in overseeing maintenance and operations of tenant amenities including the fitness center and conference center.

My experience is an excellent fit for the list of requirements in this job:

• Motivate and Support colleagues through and evolving and changing environment
• Deliver Business Messages across Key Stakeholders, and colleagues
• Ensure Data and Technology drive everything we do
• Managing the relationship and performance of third party and internal suppliers both onshore and offshore
• Strong Service Management Background, specifically within a Financial Services market
• Drive Operational Excellence, including developing a culture of continuous improvement using Lean or other recognised techniques
• Highly polished, with confidence needed to work with senior management
• Self directed and highly motivated to independently drive projects to conclusion