Resource Analyst Cover Letter

I submit this application to express my sincere interest in the resource analyst position.

In the previous role, I was responsible for insight and guidance as needed on various federal, state, local regulations and College District policies and procedures affecting hiring, retention, performance management/coaching and leadership, to ensure policies and procedures are applied fairly and consistently.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficiency in Word, Access, Outlook, and Excel
• Receives daily calls of internal employees to keep track of attendance data
• Analyzes attendance and shrinkage trends to provide guidance for improvement
• Handles both of our mailboxes using Outlook and Moxie tool to assist with any incoming request
• Monitors incoming call volume and ensures agents are available for support by making real time call out to the business to maintain service levels
• Generates and delivers attendance reports
• Provides daily queue status information at specific intervals with service level and performance reporting (including queue statistics - calls offered, handled, abandoned, AUX usage)
• Works together with Senior Analysts and Advisors, understanding changes in business and supporting projects

I submit this application to express my sincere interest in the resource analyst position.

Previously, I was responsible for assistance in analyzing and developing improved acquisition policies, plans, methods, procedures, and acquisition management programs.

Please consider my experience and qualifications for this position:

• Experience with graphical information systems (GIS) such as ESRI
• Experience with supporting the IC
• A strong understanding of commodity markets including knowledge of the key upstream players and supply / demand fundamentals
• Experience with HRIS systems (Peoplesoft, Oracle, SAP, or Workday preferred)
• Can meet the demands of a fast and ever changing environment, including both the creation of and execution of department service level plans
• Remedy system experience
• Provance/Maximo system experience
• Proficient in Microsoft Office suite, particularly Excel, and aptitude for databases, data retrieval / analysis and reporting

In response to your job posting for resource analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for a high level of customer service support that is a consistent interpretation and implementation of policies, procedures, and company practices.

My experience is an excellent fit for the list of requirements in this job:

• Builds productive internal relationship collaborating with others to achieve objectives and ensure information flow
• Maintains good communication with peers and business
• Provides Contact Center Operations (CCO) training to new hires and refresh sessions to different groups
• Executes business continuity and recovery plan as defined by management
• Familiarity with contact center tools and systems, policies, procedures, call flow and routing
• Proficient in relevant softwaree.g
• Define processes and tools for resource managers to track their team allocations and assignments for current demands
• Define requirements for DHTS Web Services to configure, test, and maintain resource management tools and reports

I submit this application to express my sincere interest in the resource analyst position.

In my previous role, I was responsible for terminal application expertise for the development and support of all Global Applications including LIFT, Business Intelligence, and Enterprise Resource Planning.

Please consider my qualifications and experience:

• Experience with an intelligence community agency in working on program control, budget, or finance
• Workforce planning or resource management (preferred but not essential)
• SQL and SAS programming knowledge and automation
• Advanced knowledge and understanding of contact center tools and systems, policies, and procedures, call flow and routing
• A working knowledge of growth & yield, harvest scheduling, discounted cash flow analysis, forest inventory, silviculture, and forestry operations
• General knowledge of forestry across all commercial forest investment regions of the world
• Proficiency with Excel and other reporting tools
• Experience with statistical analysis and data visualization tools such as Power BI

I would like to submit my application for the resource analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for liaison between the TSOC and GCC Offices of Primary Responsibility (OPR) to ensure currency with policies, procedures, legislation and regulations and track and monitor resource timelines.

Please consider my experience and qualifications for this position:

• Organization, Typing, Data Entry Skills, Attention to Detail, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven
• Expert in the use of office automation tools including Word, Excel and PowerPoint
• Strong in Maths and statistics
• Data analysis, with experience in dashboards/scorecards and database querying (SQL, Access, VB)
• Excellent communication via multiple verbal and written communication channels
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards issue resolution
• Experience in a HR role preferred
• Experience working with staffing principles, practices, and procedures and the specific product / service line(s) offered by the business unit(s) supported