Real Time Analyst Cover Letter

Please consider me for the real time analyst opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for what-if" analysis and recommendations to improve staffing levels and efficiency, working with Contact Center Consulting to determine best skilling mix and allocations.

Please consider my qualifications and experience:

• Basic knowledge of data analytics tools preferred, including Omniture or Google Analytics
• Real-time analytics such as Parse.ly or Chartbeat
• Social analytics including Facebook and Twitter Insights
• Microsoft Office skills (Excel, including Report Builder, charting and analysis of large data sets
• Skilled at providing qualitative and quantitative analysis
• Self-driven, able to work independently and in a team oriented environment
• Editorial/journalism background preferred
• Knowledge of Microsoft Office, Database Software, Internet, and Microsoft Outlook

Please consider me for the real time analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for synopsis, root cause, and suggested action plan for trouble shooting performance activities to senior contact center leadership.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Solid understanding of Contact Center metrics
• Proficient using Microsoft Office applications with advanced knowledge of Excel (or other spreadsheets software) and skilled using database applications
• Sound understanding of contact centre performance metrics to support operational performance, and business development
• Extensive knowledge of contact centre practices
• High level of competencies in Excel
• Practical knowledge of information systems
• PC proficient, intermediate to advance in Microsoft Office (Excel, Access and word)
• Educated to GCSE level C (or equivalent) in English and Mathematics • Excellent IT and Data Skills Driving license would be advantageous

Please consider me for the real time analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for first level contact for associate issues; walk clients through problem solving process and set appropriate expectations.

Please consider my qualifications and experience:

• Basic knowledge of management processes, concepts and principles
• Be an analyst and statistician, competent in data gathering/ interpretation and detailed planning to optimise Customer Contact performance
• Be passionate commitment to customer service
• Have a flexible approach to working hour
• Be confident in communicating and engaging high level stakeholders
• Experience in a similar MI analytical role
• Advanced Excel and Access skills including VBA
• Experience in contact centre environment

I would like to submit my application for the real time analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for recommendations for formal intraday contact center management processes and procedures as well as plans for scaling intraday support to other business areas.

Please consider my qualifications and experience:

• Knowledge and experience of Outbound Telephony Systems
• Knowledge in SQL/Java Script
• Fully efficient in all basic math functions
• Able to write basic formulas and analyze data within excel
• Knowledge of analyses such as GAP, process mapping, root-cause, risk, and requirements data gathering
• Working knowledge of PC’s and related software applications
• Good interpersonal and verbal/written communications skills, presentations, math, analytical and problem- solving, use of analytical tools (e.g., MiniTab, Excel graphs)
• Experience using Contact Center software

Please consider me for the real time analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for examples of problem solving ability, strategic thinking and creating business processes and infrastructure to allow company to sustain significant growth.

Please consider my experience and qualifications for this position:

• Basic knowledge in Monsterboard
• Basic knowledge in Blueprint
• Basic knowledge in Maestro
• Basic knowledge in GBI Portal
• Medium to high MS Office knowledge
• Comfortable in a high-energy/dynamic real time operational role with the requirement to successfully interface with various levels of management
• Goal-oriented/self-motivated and able to work with minimal supervision
• IVR, Multi-Channel ACD, call routing, workforce mgnt., CTI