Planning / Forecasting Analyst Cover Letter

Please consider me for the planning / forecasting analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support with ISO 9001 / 14001 / 18001 accreditations and daily management.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficient, or able to become proficient quickly, with DTTL financial systems (SAP ECC, BW, and other as needed)
• Has understanding of financial accounting (income statements, balance sheets, and cash flows) and financial and operational metrics/KPIs (key performance indicators) used by professional services firms
• Involved in at least three SAP implementations specifically in areas like MRP, Forecasting and planning
• Cross-functional work with EWM, SD, FI, ABAP, Operations, and other teams as necessary to resolve technical and process issues
• Analytical experience in Workforce Management or Operations Research
• Business and/or accounting designation preferred or working towards designation (CA/CMA/CPA/CGA/MBA)
• Verint Workforce Manager System
• Exposure in similar structure (contact centre)

Please consider me for the planning / forecasting analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support to the Group teams in all bid modelling; scenario analysis, data evaluation, and business case justification.

Please consider my qualifications and experience:

• Demonstrable experience within financial analysis
• Worked within fast-paced commercial teams
• Good understanding of forecasting and resource planning methodologies and service level dynamics for front office and back office
• Working knowledge of Access and Powerpoint
• Previous experience in a managerial or analytical resource planning role
• Good understanding of front and back office performance metrics
• Knowledge of resource planning technologies such as Verint Impact 360 or EG
• Maintain confidentiality of all information related to personnel, systems, technology, and other sensitive or proprietary matters

Please consider me for the planning / forecasting analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership in complex and continually changing CMR and Global environment, via a future focused approach, leveraging competencies, tools and technology, and with change management skills.

Please consider my experience and qualifications for this position:

• Resource Planning Experience (100-200 FTE)
• Contact centre technology (preferably Avaya)
• Back Office workforce management systems
• Exposure in similar structure (Back Office environment)
• Experience in Excel-based capacity plans
• Creation of new Capacity Planning models
• Ownership of Capacity Plans
• Scheduling of Back Office areas

I am excited to be applying for the position of planning / forecasting analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for the management team with reports on demand trends and planning assumptions, analysis and insight into volume drivers, customer contact history and repeat customer contacts to support the on-going improvements in forecasting outputs and accuracy.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Continually reacting to change to ensure accuracy of data
• Previous back office forecasting experience
• Knowledge and experience of Inbound and Outbound Contact technologies, such as NICE IEX, Avaya, Genesys and Aspect
• Advanced Knowledge of Excel including VBA experience
• Previous Financial experience inclusive of Collections
• Understand an omni-channel sales mix (Direct, Retail, Partner) and the drivers within Digital, Field, Telesales and Retail channels
• Experience with sales forecasting and commercial planning
• An analytical thinker with good excel understanding

In response to your job posting for planning / forecasting analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for support to the Planning and Forecasting Lead with the preparation of the 3+1 plan to the Leadership Team.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Be the gatekeeper of demand & supply planning, ensuring accuracy & timeliness of outputs at all times to deliver high quality operational plans & drive key business decisions
• Tactical forecasting at daily & intraday level to review contact volumes & AHT’s for workforce scheduling – revised forecasts to be shared with the scheduling team on a weekly basis
• Historical trend analysis, phasing & insight to understand demand drivers & apply for accurate future forecasting
• Maintenance of the employee supply structure to ensure accuracy of FTE planning & attrition backfill requirements – to be reviewed weekly with stakeholders
• Ensure accurate alignment of shrinkage (holiday, sickness, breaks, training ) is applied to future forecasts
• Expert in forecasting & planning (contact centre)
• Financial sector experience, particularly Collections business
• Experience working with industry leading WFM software