Patient Advocate Cover Letter

I submit this application to express my sincere interest in the patient advocate position.

In the previous role, I was responsible for opportunities for patient involvement and input on care related issues and directs patient inquiries or complaints to appropriate medical staff members to demonstrate commitment and responsiveness to patient needs.

Please consider my experience and qualifications for this position:

• Knowledge of office procedures, and principles of record keeping
• Weight Demands
• Job Hazards
• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Explosives (pressurized gas)
• Electrical Shock/Static

I am excited to be applying for the position of patient advocate. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for healthcare practitioners/ clinics information on available private and public insurance for Vertex products and assist in this process.

Please consider my experience and qualifications for this position:

• Knowledge of health plans
• Would prefer someone who has experience with customer service, insurance enrollment
• Knowledge of Medical Insurance terms and calculations
• Responds to telephone and on-site inquiries from patient in a courteous and informative manner
• Work comp (Subscriber and non-subscriber) knowledge beneficial
• Discuss hardship financial assistance programs with patients unable to meet their financial obligations
• Notify manager, field reps and RAMs of possible delay of service due to financial arrangements
• Knowledge of customer service theory and strategies

I submit this application to express my sincere interest in the patient advocate position.

In my previous role, I was responsible for benefactors and friends of UMass Medical School and UMass Memorial Health Care with confidential, individualized, coordinated access to health care services at UMass Memorial Medical Center, ensuring an optimal patient experience.

Please consider my qualifications and experience:

• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations
• PC/WP experience
• Microsoft works and developing spreadsheets and reports experience (preferred)
• Computer experience and comfort with learning new data bases
• Strong knowledge of Excel, Microsoft Word
• High school education and/or equivalent

In response to your job posting for patient advocate, I am including this letter and my resume for your review.

Previously, I was responsible for quality customer service to patients, hospitals, physicians, insurance companies, and co-workers by adhering to the Mission, Values, and Philosophy of Sharp HealthCare.

Please consider my experience and qualifications for this position:

• Excellent skills in communication and previous experience in quality improvement
• Collect outpatient registration error data and report findings to appropriate supervisor
• Graduate of a healthcare program such as nursing assistant, emergency medical technician, medical assistant
• Enthusiastic Attitude and eager to continue to learn and grow
• SSI/SSDI background
• Previous Certified Application Counselor training (CAC) - State and/or Federal
• Previous hospital/medical office, medical insurance and/or customer service experience preferred
• Knowledge and understanding of the 501r Regulation

I submit this application to express my sincere interest in the patient advocate position.

Previously, I was responsible for information to patients on health care insurance coverage opportunities available through the Health Care Exchanges.

Please consider my experience and qualifications for this position:

• Responds to customers and assists in resolving questions and balances on accounts
• Reviews customers financial records and calculates income for eligibility
• Manages and processes complex financial assistance applications
• Escalates highly complex situations or applications to senior associate or supervisor
• Strong customer service skills and communication skills both written and verbal
• Skilled in interacting with physicians/senior leadership
• Skilled in sensitivity awareness
• Comprehensive understanding and use of Microsoft Word, Excel, and Outlook