Ops Support Analyst Cover Letter

Please consider me for the ops support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for analytical support critical infrastructure incident response activities led by the Department of Homeland Security (DHS), Office of Cyber and Infrastructure Analysis (OCIA), Analysis Section.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in installing and configuring computer hardware operating systems (Windows7/10 and MAC) and applications
• Experience in troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Familiar with MS Office especially Outlook Client
• Able to handle and isolate virus issues
• Able to liaise with vendors for IT related matter
• Able to provide after office hours and weekend support on systems when necessary
• Able to work as a team member of a global team independently with minimum supervision
• Meticulous and able to adapt to fast pace environment

I would like to submit my application for the ops support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for input to performance benchmarks, analyses & preparation of reports on all aspects of the critical facility infrastructure operations & maintenance.

My experience is an excellent fit for the list of requirements in this job:

• Experience in analyzing and validating the performance and validity of interfaces and supporting system software to specified system requirements
• Accurately represent test perspectives to C2BMC system architects, software designers, other testers and test support personnel, the Government customer, and personnel in other MDA programs
• Knowledge of network troubling shooting procedures and best practices
• Experience with network challenges associated with systems integration, including COTS integration
• MDA element analysis, experience with BMDS elements or components, to include operational systems (e.g., Aegis, Patriot), and developmental systems (e.g., GMD, THAAD, SBX) in either a test or operational environment, manipulation of large data sets
• Experience with spreadsheet analysis, and associated tools
• Looking for a self-starting, motivated individual to join the Differentiated Operations/Infrastructure Operations Team
• As part of this team, the individual will be given the opportunity to learn multiple aspects of Infrastructure Operations

In response to your job posting for ops support analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for l1, L2 and L3 administrative support for multiple environments, infrastructure products and end user hardware and software.

My experience is an excellent fit for the list of requirements in this job:

• Strong time management and able to handle pressure
• Collect TSYS, G&D (other supported supplier)-related business requirements - translate business needs into technology requirements ensuring all key stakeholders are engaged throughout the requirements-gathering process
• Document scope and timelines for project, obtain appropriate sign-off and approvals
• Send Requirements to TSYS and/or G&D based on current methodology
• Perform Analysis and Solution for Configuration Technical Solutions
• In Depth knowledge of TSYS systems, and the interaction it has with Internal BMO Systems
• Proficient understanding of G&D system and the interaction it has with Internal BMO Systems
• Proficient understanding of BMO systems and downstream impacts

I submit this application to express my sincere interest in the ops support analyst position.

In my previous role, I was responsible for analytical support to critical infrastructure incident response activities led by the Department of Homeland Security (DHS), Office of Cyber and Infrastructure Analysis (OCIA), Analysis Section.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficient understanding of BMO, and its internal structure
• Proficient knowledge of software design and system integration
• Strong knowledge of TSYS configuration (all modules)
• Good knowledge of project life cycles and practises
• Strong understanding of the Vendor Project Mythologies (CLM, TSDM)
• HP Print
• Experience and expertise with ICD verification
• Experience in command and control infrastructure software such as data handling and synchronization including ancillary equipment monitoring

In response to your job posting for ops support analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for support assessments of projected cyber risk; make predictions about threats to federal networks and critical infrastructure sectors, and conduct case studies.

My experience is an excellent fit for the list of requirements in this job:

• This person will also have the opportunity to work with many different projects, and help design the footprint for the best in class Operations support organization
• In this role, the individual will also have exposure to the company’s most valued/unique environments
• Self-managed work schedule/workload and maintaining a high quality of work
• Actively participate and steward/understand service projects
• First point of escalation for follow ups/concerns/queries for server, storage, and backup issues with differentiated Operations Infrastructure Operations supported server
• Actively involved in disaster recovery (DR) activities
• Periodically participate in internal process reviews
• Occasional on call rotation on a 12x7 schedule