Manager, Technical Support Cover Letter

In response to your job posting for manager, technical support, I am including this letter and my resume for your review.

In the previous role, I was responsible for resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Casino knowledge preferred
• Solar Winds and SecureLink software experience preferred
• In-depth knowledge and experience configuring and managing antivirus technologies
• Experience managing people in support environment
• Technical sales experience helpful
• A strong understanding of Microsoft Windows operating systems, Microsoft Office applications and simple electrical circuits
• Basic user experience with Microsoft SQL Server
• Data communications understanding and familiarity

I would like to submit my application for the manager, technical support opening. Please accept this letter and the attached resume.

Previously, I was responsible for upgrade specific support on Mobile Device Management (MDM); however, other responsibilities include overall UEM experience, wireless telecommunications, and enterprise networking.

My experience is an excellent fit for the list of requirements in this job:

• Manage appropriate communications within the team and with a wide network of other internal and external stakeholders
• Manage customer escalations, owning communication to the customer and internal departments
• Strong interpersonal skills and superb communication skills (both verbal and written
• Level 3 HACCP Qualification
• Application of BRC Standard for Food safety
• IT literate – intermediate word, Excel and use of a Database system QPulse
• PC and associated productivity application proficiency (MS Office and CRM tools)
• Direct experience of establishing and achieving goals and targets tied to Technical Support and Customer Care operations KPIs such as, time to resolution, customer satisfaction, operational efficiency, employee satisfaction

I am excited to be applying for the position of manager, technical support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for tier one front line technical support for hardware, software, and networking issues; respond to Solutions Center phone calls, walk-ins, emails; create service tickets.

My experience is an excellent fit for the list of requirements in this job:

• Dedicated problem solving approach
• Deep understanding of server/hardware component troubleshooting, including hard drives, motherboards, memory, processors
• Experience with storage architectures and file systems (SAN/NAS/iSCSI/NFS, ZFS)
• Equivalent relevant experience to above (Trade, Technical, or military schools)
• Familiarity with call management systems and knowledgebase systems
• Great understanding of Call Center best practices and technologies
• Spends his/her time and the time of others on what’s important
• Is personally committed to and actively works to improve self

In response to your job posting for manager, technical support, I am including this letter and my resume for your review.

In the previous role, I was responsible for expertise specific support on Mobile Device Management (MDM); however, other responsibilities include overall UEM experience, wireless telecommunications, and enterprise networking.

Please consider my qualifications and experience:

• Outgoing personality that can communication with a diverse population of customers, peers, staff members, and senior management
• Understands marketing concepts
• Evaluate technical employees’ performance against the needs of the organization
• Understands what the client needs are and can perform quality assurance techniques to ensure customer needs are being met by the technology and services being deployed
• Excels at time management and can prioritize personal and the team’s daily tasks according to direction of senior leadership in a fast pace and high demand environment
• Experience within a community college / university environment preferred
• Understands and practices project management methodology
• Motivates teams to excel

I am excited to be applying for the position of manager, technical support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical, hands-on program management to drive complex network transformation initiatives involving various networking technologies, vendor solutions and internal tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated knowledge of customer support organizational structures and processes
• Experience working with Medallion Customer Experience Software preferred
• Hands-on troubleshooting skills to solve technical hardware and software issues, with IC systems preferred
• Demonstrated Microsoft Excel proficiency
• Managing team of Tier 1 & tier 2 support engineers of enterprise support operations for Information Management product portfolio
• Ready to work in 24x7 operational coverage
• Hiring of engineers, Employee development, Employee coaching, performance management
• Facilitation, development and management of support operations processes & procedures consistent with best in class support service offerings