Manager, Customer Solutions Cover Letter

I am excited to be applying for the position of manager, customer solutions. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for a level of customer service that fosters customer satisfaction and positions the service center to grow and retain customers.

My experience is an excellent fit for the list of requirements in this job:

• Review new business contracts and insure systems are set-up correctly for editing and invoicing driver payroll
• Develop and revise SOP documents, provide training as changes are made
• CExA (Customer Experience Analytics) industry knowledge or similar big data solution
• Familiarity with AWS tools – Advantage
• Knowledge of SW security requirements and tools – Advantage
• Influencing and making decisions that are global in nature and span multiple stakeholders
• Performing business and technology analyses, based on product needs and industry trends
• Developing concepts into business requirements

I would like to submit my application for the manager, customer solutions opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for consultation on projects to improve process performance and system quality focusing on the interactions between contact center agents and customers to facilitate an overall great customer experience.

My experience is an excellent fit for the list of requirements in this job:

• Partners with other internal stakeholders to assess how technologies can best streamline processes and/or add value
• Ongoing development and refinement of framework for enhancing the customer experience through the stable and efficient systems
• Knowledge of healthcare data types preferred
• Experience with scrum and other Agile development methodologies preferred
• Solid foundation and values of customer srevicxe principles
• Knowledge and understaning of working with different ERP systems
• Business fluency (verbal and written) in English is essential
• Either French, Spanish or German

Please consider me for the manager, customer solutions opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for end-to-end leadership of the Customer Experience function from hiring, training, oversight and improvement of key performance indicators, management of call center software, performance monitoring, agent and Supervisor development and mentoring, and post call customer satisfaction surveys.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• OLead the development and analysis of select research studies, including both qualitative and quantitative methods
• OSynthesize various tracking studies for deriving applicable insights for Brand, Channel and Customer teams
• OExceptional skills in critical thinking and communication, high level of data analysis, problem solving, and analytical reasoning
• OBeing Self Starter.Proactive seeks out innovative practices/tools, and adopt those that enable the team to provide more actionable insights
• ODetailed organization and manage work to achieve results and track performance so that problems are detected early or prevented entirely
• OStrong Data Visualization software skills using Tableau Desktop and Tableau Server
• OStrong Nielsen/IRI/NABCA analytical skills, third-party data analysis, and CPG Tool expertise
• OStrong Computer skills with a proficiency in MS Office (e.g., Excel, PowerPoint, Word, and Outlook)

I am excited to be applying for the position of manager, customer solutions. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for consultation on projects to improve process performance and product quality focusing on the interactions between contact center agents and customers to facilitate an overall great customer experience.

Please consider my experience and qualifications for this position:

• Excellent communication and presentation skills, strong listening skills
• Business Acumen – Demonstrates a thorough understanding of the healthcare system, disease management trends and its current and future business implication
• Strategic Thinking & consultancy - Identifies opportunities for the MSD business, prioritizes them strategically and commercially, effectively managing competing priorities
• Impact and Implementation - Proven experience of project management, effective organization and delegation with objectives and measurement systems
• Resolve escalated issues by working with the Customer Experience Team to resolve problems related to customer service and maximize the customer experience
• Implement new business processes and reporting standards for new customers by working with the Sales and Client Management staff to personalize the service for the customer and maximize the customer experience
• Develop CSC employees by ongoing training and providing feedback from service observations to ensure that our customers are receiving excellent service
• Create content for customer experience surveys and analytical tools to measure the success of the customer experience and pin point potential problem areas

I submit this application to express my sincere interest in the manager, customer solutions position.

In my previous role, I was responsible for direction on staffing strategies and forecasting to improve performance in the Customer Care Center.

Please consider my qualifications and experience:

• Experience in leading complex, cross-functional projects and teams – delegating effectively, ensuring clarity of responsibilities, accountabilities, and outcomes, holding others accountable for following through
• Demonstrated success in leading organizational change in a large, complex environment preferred
• Experience in promotion
• Experience in working cross-functionally with commercial functions
• Channel experience in for example Pharmacy, FMCG, or wholesale
• Business driven and customer focus and able to deliver solid business results
• Fluent in English (verbal and written) and preferably one other European language
• Strong analytic skills, able to decipher a variety of asymmetric inputs and develop a cohesive strategy and plan