Field Services Technician Cover Letter

I submit this application to express my sincere interest in the field services technician position.

In the previous role, I was responsible for level 1 troubleshooting of Desktop problems related to hardware, all installed applications on the PC including 3rd party applications, networks and Operating System registry files.

My experience is an excellent fit for the list of requirements in this job:

• Willingness to learn and to take on new responsibilities
• A+ Certification or other certs from DELL, HP, and Lenovo would be preferred
• Strong oral and written communication skills to interact with non-technical customers technical I.S
• Employee should be able to lift 50 pounds independently and up to 100 pounds with assistance to facilitate moving or installing equipment
• Professional experience with Windows desktop operating systems including Windows 7, Windows 10, Dell hardware, and Microsoft imaging server and process
• Proficiency with current versions of Microsoft Outlook and other office products Active Directory and MS Exchange
• Knowledge of Cisco Call Manager and solid understanding of network communications
• Knowledge of VDI and VM environment

In response to your job posting for field services technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for desktop and network infrastructure services to include the installation of new offices, disconnection and re-installation of IT equipment for office relocations, as well as in support of technology refreshment of the network infrastructure; both hardware and software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Adhere to established service level agreements (SLA)
• Train junior staff and provide technical guidance for the service desk as appropriate
• Maintain network printers and scanners
• Support mobile devices such as iPads and iPhones
• Provision and maintain office phones and voicemail
• Maintain network wiring, LAN switches, and UPS devices
• Troubleshoot LAN issues and work with network engineers to resolve
• Troubleshoot telephony issues and work with telecommunication engineers and vendors to resolve

I would like to submit my application for the field services technician opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware information technology, or related discipline.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with Dell hardware, and Microsoft imaging server and processes
• A+ Certification or other certs
• Understanding of Altiris ticketing system, Active Directory environment would be preferred
• Critical to the success of this role is the development of productive relationships
• Proficient in the use of Microsoft Outlook, Word and complaint process software
• Proficient in the use of basic photographic equipment and diagnostic tools
• Full understanding of IMP Installation and detailing
• Excellent, pro-active customer service orientation

Please consider me for the field services technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for feedback to supervisor, model office, help desk, network group, and server group on issues pertaining to PC, Server, and/or Network installation and operations and on issues related to documentation and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge on hydraulic systems and subsea equipment funcionalities
• Knowledge on subsea field operations
• Working knowledge with Helpdesk Ticketing Systems (Service Now preferred )
• Valid Drivers License because this person will be driving to multiple locations on a bi-weekly basis
• Printer Servers
• Safeguard computer data during all support transactions
• Troubleshoot network and application access issues including authentication and VPN
• Document support notes and progress in incident management system

Please consider me for the field services technician opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for desktop and laptop support for the user community for hardware, software, network and telephony.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Maintain facility security systems in collaboration with Security personnel
• Proficiency with Dell laptops and desktops
• Proficiency with computer hardware components
• Associates in Electronics Technology or
• Complete a backgrond investigation as part of the selection process
• Complete a drug test as part of the selection process
• Microsoft MCP ( MS Certifications ) is preferred
• Provide prompt initial and follow up response to all assigned service requests, ensuring the standard performance requirement is met or exceeded