Expert Support Cover Letter

Please consider me for the expert support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support, education and training to company staff to build awareness within the organization for the relevant finance disciplines.

My experience is an excellent fit for the list of requirements in this job:

• Reviews support activity for trends and potential problem areas
• Travels to site on a regular basis
• Experience in cloud computing delivery models
• NSRI/NRSII or equivalent experience
• In-depth experience of how the major mobile platforms behave and operate (Android, iOS, Windows Phone and Desktop, macOS, ), including platform communication protocols, OS behavior, capabilities, and limitations
• Enterprise Windows & Linux Server experience
• Superior knowledge of desktop environments including Microsoft Windows 10 Professional Operating Systems, hardware, mobility, connectivity
• Experience with virtualization technologies from VMWare and Microsoft Hyper-V

I am excited to be applying for the position of expert support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical expertise in a particular area of IT (e.g., Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications, Network Systems Management, etc.) or a specific functional area (e.g., logistics, cyberspace operations research, joint operation planning, policy, technical intelligence, etc.).

Please consider my qualifications and experience:

• Quickly and efficiently turnaround cases assigned to the group and proactively resolve problems within agreed service levels using logical, efficient and structured root cause analysis approach to troubleshooting, through asking appropriate diagnostic questions
• Excellent understanding of travel industry
• Excellent knowledge of PC/Printer, Hardware and TCP/IP
• Full working knowledge of all windows operating systems and LAN - WAN networking
• Fluent in English and Russian and Ukrainian
• Strong financial, analytical and computer skills with SAP and Microsoft Applications (specifically Excel)
• Excellent written and oral communication skills, fluent in English and German
• Customer orientation and strong focus on quality

I submit this application to express my sincere interest in the expert support position.

In my previous role, I was responsible for systems management solutions for servers in traditional IT, private cloud, and public cloud (AWS & GCP) environments.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong experience with software deployment
• Experience of large Enterprise environments
• Fluent English mandatory, other languages a bonus
• Efficiently manage multiple tasks in a team-oriented environment
• Understanding of priority levels and escalation process
• Understanding of online advertising, brand advertising and marketing frameworks, including ad effectiveness measurement techniques
• Prior management consulting, agency, or sales experiences
• Good knowledge of other JVM related languages and frameworks (Scala, Groovy, Java EE, Spring ) preferred

In response to your job posting for expert support, I am including this letter and my resume for your review.

Previously, I was responsible for training to utilize the BI tools in an effective manner to make strategic and tactical decisions.

Please consider my qualifications and experience:

• Experience working with CRM solutions (like Salesforce)
• Technical knowledge in SCM tools (Perforce, Git, Bitbucket, Rational Clearcase, Subversion)
• Experience with build processes, continuous integration, code reviews
• ITIL V3 Foundation (optional)
• CCNA, CCNP (optional)
• ME / MTech will be an advantage
• Certificate / Training courses on Energy Management / Communication protocol will have a priority in selection
• Leading the monitoring support activity in APAC

I submit this application to express my sincere interest in the expert support position.

In my previous role, I was responsible for system and procedural expertise in multiple key Oracle HCM Cloud tools including fast formulas, sandbox personalization, security administration, OTBI, BI Publisher, HCM Extracts and approval workflow.

My experience is an excellent fit for the list of requirements in this job:

• Experience in providing professional and technical services necessary to perform acquisition, contract management and administration support services support to AMIS in a manner fully consistent with applicable statutes and regulations
• In-depth understanding of RFID technology, radio frequency-intransit visibility (RF-ITV) system and Transportation Coordinators’-Automated Information for Movements Systems II (TC-AIMS II) to assist in the development of contract requirements
• Knowledge of Federal and non-Federal acquisition processes and most of the industry standard practices used by both DoD and Commercial entities ISO standards, ITIL, SEI-CMMI
• Excellent English spoken and/or other European language
• High level of English proficiency is critical for the role
• Technically interested in SmartHeating, SmarthHome domain, IoT products and Smart offerings, together with technical flair and acumen
• Comfortable using ticketing systems Zendesk
• Strong and precise communicator