End User Support Cover Letter

I submit this application to express my sincere interest in the end user support position.

Previously, I was responsible for installation/troubleshooting support to network devices, VOIP phones, teleconferencing, AVMM, printers, desktop computers and other hardware devices as requested.

Please consider my qualifications and experience:

• Experience in managing end user support issues
• SME experience with Windows client operating systems
• Experience working with enterprise IT ticketing tool, preferably with ServiceNow
• Experience supporting End User computing projects
• Experience with mobile device management implementations
• Experience with Video Teleconferencing and Share End User Device implementations
• Experienced in customer support and client software troubleshooting
• Previous work experience and involvement with on-campus organizations or activities

In response to your job posting for end user support, I am including this letter and my resume for your review.

In my previous role, I was responsible for tier-3 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Requires in-depth and/or breadth of expertise within own function and broad knowledge of other functions
• Regarded as technical expert within discipline
• Anticipates business and regulatory challenges
• Recommends improvements to product, process or service
• Leads complex or specialized projects
• Impacts direction of program, project or services
• Solves unique problems with broad impact
• Develops creative solutions through conceptual and innovative thinking

In response to your job posting for end user support, I am including this letter and my resume for your review.

Previously, I was responsible for effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.

My experience is an excellent fit for the list of requirements in this job:

• Current security clearance of no less than "Secret"
• Proven administrator troubleshooting techniques
• Knowledge of smartcards
• Familiarity of badging processes
• Very strong customer support background
• A suitable formal training path to certification standard, where appropriate, will need to be completed Microsoft, CCNP, MCSE, Sun Solaris, Oracle certified DBA, HP certified systems engineer, ITIL, CobIT
• Can use existing, clearly defined procedures to solve routine problems and organize own time to deliver against tasks set by others within a short-term horizon
• Advanced English Language skills are mandatory

I am excited to be applying for the position of end user support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for installation/troubleshooting support to network, VOIP phones, teleconferencing, AVMM, printers, desktop computers and other hardware devices as requested.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Intermediate Spanish Language skills are desirable
• Demonstrated understanding of computer hardware, operating systems functions and components
• Cubical in an office environment
• Experience with hardware/software support and troubleshooting
• Mac experience preferred
• Administrating global enterprise client environments with Windows XP, Win7/8/10
• TCP/IP, DNS, WINS, Print Servers, DHCP, LAN, wireless, Active Directory, Cisco Call Manager, and
• Excellent critical thinking skills and strong attention to detail

I am excited to be applying for the position of end user support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for front-line hardware and software break-fix, troubleshooting, and issue resolution for faculty, researchers, administrative and executive staff, and students.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent communication skills to provide support to client data management and processes for software system implementations with focus on data mapping, and customer support
• IBM Cognos TM1 Knowledge of federal government accounting procedures, practices, and systems
• Experience with server management functions
• Experience scripting/programming
• Thorough knowledge of assigned technology platform including VMware View, V-Sphere, Mirage and Flex, Microsoft Windows, Active Directory, Office products, Installed application software and management utilities, desktop and laptop
• Deep understanding of mobile device management technologies and industry accepted security policies
• Knowledge and understanding of the business processes and employees work patterns the technology supports, to help prioritize and develop decision making criteria for major projects
• Strong knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations