Director, Business Process Cover Letter

In response to your job posting for director, business process, I am including this letter and my resume for your review.

In my previous role, I was responsible for senior business leadership and process improvement management to the utilization management programs across all product lines at BCBSMA.

Please consider my experience and qualifications for this position:

• Proficiency with MS-Office applications including Word, PowerPoint, Excel, Visio and Project
• Experience in Operational Risk models and a successful track record working with the business to reduce risk and deliver comprehensive security and privacy programs
• Varied experience in data collection, aggregation and syndication with responsibilities in policy and programs related to data and information security
• Strong familiarity with technology and security policy related to data and information security
• Deep understanding of call center operations or distribution preferred
• Demonstrated computer knowledge and skills especially Microsoft Office, Word, Excel, PowerPoint and Outlook
• Sound working knowledge and experience using and applying process improvement best practices /techniques and project management skills
• Attention to detail, commitment to quality, customer focused

I am excited to be applying for the position of director, business process. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for business process management expertise by collaborating with business process owners, global PDG leaders, and subject matter experts, and in identifying and recommending process improvement opportunities.

Please consider my qualifications and experience:

• Excellent listening, written and oral communications skills
• Deep knowledge of DAX or some other ERP is highly desirable
• Deep expertise in change management highly desirable
• Strong understanding of BPA technology and practical business applications
• Track record extracting business value using BPA solutions
• Experience leading change initiatives across multiple functions
• Knowledge of collection/outsourcing industry best practices on a global level
• Team management, organization, analytical and project management skills

I submit this application to express my sincere interest in the director, business process position.

Previously, I was responsible for proactive quality support regarding healthcare best practices, process development/improvement, change management, and risk management.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiarity with UHC systems
• Extensive experience leading continuous improvement initiatives with measureable business payback
• Expert at leading cross-functional teams and providing a vision and strategy for continuous improvement
• Experience managing IT projects with deep understanding of how technology can enable business processes and results
• Managed multiple projects and programs to conclusion which showed measured improvement and had controls left in place
• Experience in an Information Technology and Operations environment
• Experience with large ERP system, Oracle, SAP, JDE systems
• Significant change management experience within transformational and highly transactional environments focused on delivering top line and bottom line results would be helpful

I submit this application to express my sincere interest in the director, business process position.

Previously, I was responsible for management with appropriate recommendations as technology emerges after carefully researching logistics and analysis of current business practices for process and/or system improvement.

Please consider my experience and qualifications for this position:

• Experience leading process innovation and customer experience driven projects to deliver step-function improvement is ideal
• Track record of facilitating diverse teams to produce team effectiveness and project results
• Technically knowledgeable of the Plastics industry
• Excellent negotiation and networking skills, proven track record of successfully pitching for new business, and track record of increasing revenue through generation of leads
• Leads through positive influence – Demonstrates strong character
• Lean / Six Sigma experience, black belt or higher preferred
• Solid organization, time management, and project management skills
• Communicating and influencing skills across business functions

In response to your job posting for director, business process, I am including this letter and my resume for your review.

Previously, I was responsible for support to leadership in performance improvement, operational efficiencies, and operational excellence by identifying best practices and ideas for innovation and continuous improvement within Project Management.

Please consider my experience and qualifications for this position:

• Technical aptitude to understand systems, applications and platforms to develop technical and automated solutions
• Use of robitocs and framework such as automation anywhere
• Excellent understanding of process design and documentation
• Comcast and/or cable experience preferred
• Strong process engineering, documentation and reengineering capabilities
• Demonstrated knowledge of Business & IT functions across all functional areas and understanding of their relevance to business processes
• Open minded and comfortable with change
• Detailed understanding of business processes associated with the process thread