Database Support Cover Letter

Please consider me for the database support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for problem analysis and support for all supported batch jobs relating to z/OS DB2 database and DB2 system.

Please consider my experience and qualifications for this position:

• Willing to travel in the EMEA regions but sometimes also intercontinental
• Programming skills in at least one language (ABAP, JAVA, C, C++, SQL or similar)
• Experience on Backup & Recovery strategies and Recovery Manager / DataGuard technologies in MAA Enabled environments and eventually, Data Corruption issue
• Willing and available to work on weekend shifts
• Working Globally
• Enterprise file transmission technology
• IT infrastructure familiarity (networking, server management, virtualization)
• Working in a large-scale corporate IT environment

In response to your job posting for database support, I am including this letter and my resume for your review.

In the previous role, I was responsible for system engineering and analysis support of Oracle database servers including installation, integration, maintenance and Tier III support.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work with other teams in the organization to review current process and procedures and bring innovation to the management team to strive the top level of customer service
• Identify trends and develop strategies to support these trends to improve efficiency and provide an exceptional level of customer support
• Fluent verbal and written communication skills in Japanese workable English
• History of maintaining a top level of customer service to Japanese customers
• Capable of presenting highly technical information clearly and concisely to Japanese customers
• Highly self-motivated, pro-active, well organized and a thorough planner
• Experience with a database software package (Oracle, MySQL, SqlServer)
• Development experience and knowledge of scripting languages (Bash, Korn, Perl, Python)

In response to your job posting for database support, I am including this letter and my resume for your review.

In my previous role, I was responsible for oracle Database Administration support for large production environment (1000+ LINUX DBs located in client plants across the globe).

Please consider my experience and qualifications for this position:

• Financial Services technology
• Both SQL Server & Oracle DBMS knowledge & experience
• Managing teams of support and development staff
• Use of offshore resources to support systems
• Implement an organization to support a large number of varying applications and databases using a mix of offshore staff and onsite employees
• Implement policies, processes and standards to consistently support applications and databases
• Implement processes to respond to production incidents quickly and efficiently
• Demonstrate proven extensive knowledge and success as a manager to create an atmosphere of trust, seek diverse views to encourage improvement and innovation

I would like to submit my application for the database support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for applications support for staff, as well as, outside division to answer questions and resolve the most complex problems related to the DBMS technology and computing platform such as Z/OS, UNIX, Linux, and Windows.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manage a high-performing technical support team instilling a customer service culture that drives a high level of both employee and customer satisfaction
• Recruit, mentor and coordinate the training and development plans of new and existing technical support engineers
• Proactively identify and implement opportunities to improve customer experience
• Handle customer escalations until the issues are resolved to the customer’s satisfaction
• Ensure quality technical support is performed to the agreed SLAs
• Ensure support process and procedures are understood and followed by the team
• Coordinate scheduling of shift and holiday coverage across teams
• Partner and align with customer support service teams or other LOBs in global regions

In response to your job posting for database support, I am including this letter and my resume for your review.

Previously, I was responsible for operational system engineering support for 5+ Linux based servers in a high availability, 24x7x365 environment.

Please consider my experience and qualifications for this position:

• Understand database schema
• Execute database changes (inserts, deletes, updates)
• Maintain, create, support complex scripts
• Experience in troubleshooting and resolving database integrity issues, performance issues, replication issues, connectivity issues, security issues, and access issues
• Experience in design and implementation of file transfer mechanism, using FTP, Secure FTP and PGP/GPG encryption in support of file transfers to PeopleSoft from internal systems and external vendors
• Customer Support representative across Advisors internal Operations platforms
• Administrative work to make data updates on our platforms for integrations updates, campaigns and upon request
• Conduct training sessions, including onboarding, always with eye towards automation