Customer Service Professional Cover Letter

In response to your job posting for customer service professional, I am including this letter and my resume for your review.

In the previous role, I was responsible for expert level consultation with respect to the application of products and technologies, and with respect to manufacturing processes and industry-specific applications.

My experience is an excellent fit for the list of requirements in this job:

• High level of detail/high quality of work output
• Demonsrates a collaborative approach when working with members within the organization
• Positive influence amongst peers & colleagues
• Exceptional level of detail
• Exceptional attention to detail and troubleshooting skills
• Proficient in MS Office, especially Outlook
• Quality experience with data entry
• Foundational knowledge in order entry

In response to your job posting for customer service professional, I am including this letter and my resume for your review.

In the previous role, I was responsible for callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions.

Please consider my qualifications and experience:

• Experience in a manufacturing company is preferred
• System (ERS), , Microsoft Office (Word,Excel and Outlook)
• Fluency in the Spanish language is strongly preferred
• Knowledge of freight terminology and shipping procedures
• Familiarity of Credit and Collections processes
• Knowledge of Export processes
• Billingual preferred (Spanish/English)
• Technical competence in maintaining an information database and producing ad hoc reports

I am excited to be applying for the position of customer service professional. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for direct reports with guidance, leadership, tools and authority to ensure customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.

Please consider my qualifications and experience:

• Handle/resolve customer complaints and concerns
• Great customer service skills and mind set
• Excited to learn and able to pick up new skills/technologies quickly
• Proficient with MS Office – Word, Excel, PowerPoint, Outlook, and some Visio
• Positive attitude, handle stressful environment well
• Good working knowledge of English and French (oral and written) is a demand and German is preferred
• Professional appearance, demeanor, and personality
• Professionalism and a customer service oriented mindset

Please consider me for the customer service professional opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for guidance to the Commercial Customer Operations Analysts on customer account issues and works frequently with Order to Cash Ops, Government and Public Programs Ops and the other Pricing & Customer Operation functions.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficient computer skills including the use of email and excel/spreadsheets
• Able to perform repetitive or continuous activity according to set procedure
• Able to perform under stressful situation when confronted with unusual situations
• Able to perform within demands of precise attainment of set limits, tolerances or standards
• Able to follow specific instructions and perform without room for independent action or judgment
• Able to make generalizations, judgments or decisions based on subjective or objective criteria
• Be able to learn and understand product line well enough to sell to walk in customers, offer alternative suggestions to existing customers
• College/University graduate preferably Business or Finance related courses or with previous related work experience in the financial services or call center industry and demonstrated service aptitude

Please consider me for the customer service professional opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for expertise, assistance and leadership with regard to network customer satisfaction metrics, and other initiatives to underpin the customer network experience.

Please consider my qualifications and experience:

• Background in a financial services industry
• Punctuality and Attendance is critical
• Great attitude and high energy
• Navigation of software and multiple applications
• Knowledge of Segregated funds is definitely helpful
• Fluently Bilingual (English/French – an assessment will be administered)
• Previous customer service experience over the telephone, is preferred
• Available to work rotating shifts, including some Saturdays