Client Services Analyst Cover Letter

Please consider me for the client services analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for clear and compelling analysis utilizing appropriate visual formats (pivot tables, graph, flowcharts, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Worked for competitor products like Oracle (OFSA), Fermat, Moody’s etc
• Macros in Excel, Using financial functions desirable
• Utilizing mathematical and statistical knowledge to assist with the building of various risk models
• Knowledge of BIS regulations
• Behaves as a ‘global custody’ client services team, complementing the existing GC Client Services teams Manila and Kuala Lumpur and replies to queries sent to us by a specific group of GC clients referred to as “FIG75/Strategic Clients”
• Possesses intermediate to advanced Microsoft Suite Knowledge (Word, Excel and PowerPoint) and Microsoft Project or similar project management software
• Previous experience with SCRUM/Agile methodology
• Previous experience and knowledge of the healthcare industry strongly preferred

I would like to submit my application for the client services analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for the highest quality and most beneficial systems for the Clearing Participants by helping to support Project Leaders for CDS Clearing Services.

Please consider my experience and qualifications for this position:

• Ensure that the National Relationship Management Team's databases are up-to-date with client reporting requirements, procedures, performance guarantees and status of report delivery
• Represent unit in User Acceptance Testing (UAT) as needed to support client applications
• Assist in researching client issues for assigned plans and in partnership with other National Relationship Management Team members using all available resources including peripheral systems
• Assist in coordinating projects and communicating information regarding fund line-up changes, contract analysis and review, and customized mailings
• Maintain and manage our Employer E-mail communication process and serve as Unit's "Special Plans Help" Subject Matter Expert, maintain the application
• Good understanding of a wide range of QunitilesIMS services and offerings
• Second language proficiency preferred for business purposes
• Support daily processing by performing Quality Assurance reviews of transactions and special processes and month end reconciliation conducting training and preparing quality reports

I submit this application to express my sincere interest in the client services analyst position.

In my previous role, I was responsible for highly available, responsive and resilient access to in house IT systems and services coupled with external cloud services, to maintain high levels of customer satisfaction.

My experience is an excellent fit for the list of requirements in this job:

• SQL and database query experience
• Multidirectional Communication
• Exceptional Service Quality
• Technology Proficiency
• Strong academic record, excellent communication skills and proficiency with MS Office (especially Excel), is highly desirable
• Experience troubleshooting MS Windows Desktop and MS Office products
• Experience with Active Directory, Citrix and a ticketing system (Remedy or similar)
• Experience troubleshooting printers, connectivity

I am excited to be applying for the position of client services analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for guidance and instructional guidance to clients and accounting managers using methodologies and/or tools to help enhance the client experience and improve utilization of products and services.

Please consider my experience and qualifications for this position:

• Prior experience in operational activities
• Advertising and/or Finance experience preferred
• Experience working with culturally diverse teams
• Experience in Root Cause Analysis, data collection, issue escalation, problem reporting and tracking
• Flexibility and multitasking skills to adapt quickly to changing business priorities and manage priorities and handle multiple tasks successfully
• Manage project schedules to ensure timelines and deliverables are met
• Provide analytical support to the team(s) in developing client reports, using Access Queries and mainframe jobs, and coordinating with the Technical Analysis Group, Client Solution Group, and other corporate units, to ensure timely and accurate service delivery to clients
• Review and maintain Quality Assurance procedures, and ensure each task/report has a QA checklist

In response to your job posting for client services analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for support to the Client Accounting Services team supporting assigned client base by actively participating in regular client check-in discussions to further develop understanding of the entire client.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Compile and analyze statistics for the State Plan Service Team processing accuracy and processing turnaround time versus established benchmarks
• Resolve more complex issues related to systems and procedures
• Act as an ongoing subject matter expert and support the State Plan Service Team as needed with technical, project, and processing tasks, while supporting corporate quality initiatives
• Act as a resource for the State Plan Service Team manager and others for processing and quality issues
• Act as a resource for other divisions and departments within State Plan Service Team for all processing functions in OmniPlus, peripheral systems and support
• Provide periodic status reports on team quality performance and initiatives, produce periodic reports as requested by Management
• Partner with the manager and team members to suggest functionality, tools, and procedures to improve the State Plan Service Team systems functionality and productivity, quality, document new processes and technical
• Comfortable problem solving and being the lead on client calls and internal meetings