Claims Operations Cover Letter

I am excited to be applying for the position of claims operations. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for advanced word processing support as well as assembling information such as reports, manuals, agendas, and correspondence.

Please consider my qualifications and experience:

• A strong business and financial acumen
• Strong business and financial acumen including a well-rounded understanding of reporting and forecasting
• Advanced Microsoft Excel, Project and PowerPoint skills
• Experience delivering presentations to senior leaders
• MBA, PMP and/or Six Sigma BB
• Working knowledge of Claims, Appeals and Grievances and UnitedHealthcare Benefits businesses
• Knowledge of the COSMOS and/or NICE platforms
• Strong leadership, operational and analytical skills

I am excited to be applying for the position of claims operations. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for responses to technical questions related to the claims and death processing and other functions for the Single Premium block of business.

Please consider my experience and qualifications for this position:

• Demonstrated leadership and vision in managing staff groups and major projects or initiatives in a collaborative work style environment
• A demonstrable track record in an operational role where innovation was a key element
• Proven track record of owning and enhancing the complete customer experience
• In depth knowledge of the end to end processes in relation to claims payment
• Knowledge of the UK PMI market with an awareness of competitor activity and market trends
• Is able to be flexible and adaptable to change
• Prior experience in a regulated service sector environment, ideally finance or insurance
• A proven track record of effective cost containment is desirable

I submit this application to express my sincere interest in the claims operations position.

Previously, I was responsible for technical assistance to contract service providers, division staff, and other external entities relating to claims processing.

Please consider my qualifications and experience:

• Excellent business communication in English
• People management responsibilities including Hiring, Terminations, Promotions, Performance and Compensation management, and Training and Development
• Knowledge in Excel & Visio
• Demonstrated self-starter mentality with an assertive “can do” attitude
• Full knowledge and experience with NACHA rules
• Full knowledge and experience with ACX Warehouse
• Some experience with project methodology (requirements, design, development, test and implementation)
• Working knowledge of Facets (CSP or BH) and COSMOS

I submit this application to express my sincere interest in the claims operations position.

In my previous role, I was responsible for technical support including; word processing and maintain schedules and files.

Please consider my qualifications and experience:

• Communication, analytical, problem solver
• Possess an extensive understanding of medical and contract/plan terminology and policy provisions
• Strong analytical and organizational skills in addition to strong verbal and written communication skills
• Demonstrated superior problem solving and analytical skills
• Able to Focus on Customers and Produce Results
• Experience with various internal systems such as), , preferred
• Currently or previously in a Team Manager role
• Strong background and work experience in production environment

I am excited to be applying for the position of claims operations. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for customer facing operational clarity, communicate complex concepts across regional diverse technical domains, and drive organizational resolution.

Please consider my experience and qualifications for this position:

• Demonstrated knowledge and understanding of related automated financial systems
• Demonstration of strong software skills including Excel and Outlook
• Experience in leading Claims Operations across multiple regions and business lines
• Proven results in developing strategies that deliver effective change in more than one of the major locations covered
• Proven people management skills, gained through managing multi-jursidictional teams
• Good understanding of end to end insurance processes (submission to claims) with track record of delivering meaningful innovations that improve overall customer experience
• Excellent project management skills, and experience with complex initiatives spanning multiple geographies, systems and product lines
• Experience with low-cost (‘offshore’) operations centre models, and in restructuring/transitioning activities between locations