Advanced Support Cover Letter

I submit this application to express my sincere interest in the advanced support position.

In the previous role, I was responsible for technical continuity and project management for the larger consumers of Oracle DBA services through configuring, administering, and maintaining Oracle database environments in a RAC configuration.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of CRM technologies and methodologies
• Access Manager
• Entitlements Server
• Enterprise SSO
• Adaptive Access Manager
• A complete understanding of our current prem-based offerings and modes of delivery
• Knowledge of International Services environment
• Operational & Monitoring Tool Knowledge

In response to your job posting for advanced support, I am including this letter and my resume for your review.

In my previous role, I was responsible for guidance in relation to automation and process execution based on good business process knowledge and Oracle expertise.

My experience is an excellent fit for the list of requirements in this job:

• Strong proficiency in Java or Python, RESTful Web Services
• Experience working with Tier 1 consulting firms and their internal CIO’s in managing production support and implementation for large insurance carriers
• Strong understanding of DevOps, tools used for implementing a structured Devops environment
• Experience in Devops technology suite and implementation of automation using various tools and techniques
• Experience working in a highly collaborate environment
• Efficiency, accuracy and commitment to meeting deadlines
• Interest in the substance and commercial impact of Bain’s work
• Enthusiasm, dedication, motivation in working with technology and supporting others on its use,driven bydelivering insights through analysis

I am excited to be applying for the position of advanced support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for oracle applications configuration, setup, and support expertise in the area of Oracle Cloud Benefits module.

Please consider my experience and qualifications for this position:

• Under pressure work tolerance
• High level of English language (written and spoken)
• Chat, phone, and email support experience
• Schedule flexibility - working weekends, days, or late evenings
• Experience with websites, website security, or tangential fields
• Keen attention to detail including proficiency in clear and understandable ticket documentation
• Knowledge of all Microsoft Desktop Products (Office, Word, Excel, Outlook, SharePoint) including current Windows OS, Client Networking, Linux, IOS
• Microsoft Certified Desktop Support Technician (MCDST) certification, preferred

I submit this application to express my sincere interest in the advanced support position.

In my previous role, I was responsible for implementation expertise for large Oracle Financials projects based around the Oracle R12 product group, working with all levels of end users, both technical and non-technical project team members.

My experience is an excellent fit for the list of requirements in this job:

• Dev shop support, preferred
• Will own Incident resolution and supporting production system deployments while ensuring SLAs are met
• Will deliver on Time to Resolve and Time to detect reduction efforts
• Will Identify and contribute to long-term solutions and preventative techniques
• Work closely with development teams, support vendors to optimize production support workflow processes and procedures
• Lead evaluation and selection of automation tools, techniques based on latest industry trends and best practices in the digital space
• Articulate business value of solutions and efficiency gains with key stakeholders
• Manage and collaborate with vendor consultants for process automation and application of cognitive techniques in the digital space

I would like to submit my application for the advanced support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for reactive onsite/remote technical assistance in cooperation with Oracle Global Support and Product Development for problem analysis and investigation.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Sound understanding of advanced analytics techniques
• Ownership of workstreams, with limited direction and support
• Technical Capabilities in IP Network, Unified Communication (Voice and Video), Transport Network (Ethernet, Microwave, Satellite) and Access Network
• Tolerance stress situation
• Innovation & Transformation skills
• Current verification on file with Professional Resources for the specific course taught
• Tertiary education in emergency health care (Btech / Ndip Emergency Medical Care)
• Current Registration with HPCSA or international equivalent (will be an added advantage)