Account Service Representative Cover Letter

I submit this application to express my sincere interest in the account service representative position.

In my previous role, I was responsible for new agencies with all approved access to and training on Stewart's agency related websites and software systems.

Please consider my qualifications and experience:

• Manages plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas
• Supports open enrollment activities
• Experience within a Customer Service order processing role
• Advanced proficiency with Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
• Valid driver’s license with no more than 2 moving violations and/or at fault accidents on driving record
• Exceptional telephone handling skills
• Requires aptitude for technical concepts and light use of tools
• Intermediate or advanced Excel skills and a proficiency with Word and Outlook

I would like to submit my application for the account service representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.

My experience is an excellent fit for the list of requirements in this job:

• Prefer demonstrated experience in working with senior populations or the correct temperament for working with senior population
• Strong computer skills, basic math skills and excellent data entry skills
• Insurance license preferred but not mandatory
• Previous Experience should include customer service experience, insurance and/or dental background extremely helpful
• Knowledge of media terminology and marketing concepts
• A fantastic long-term opportunity to be part of an international company with a secure background
• Excellent benefit package (health insurance, life insurance, pension contribution)
• College graduate in business/administration/industrial engineering or equivalent work experience

I submit this application to express my sincere interest in the account service representative position.

In the previous role, I was responsible for support for new and existing Salesforce user base regarding questions and issues with Field Service, and related vehicle hardware and software.

Please consider my qualifications and experience:

• Experience with an AS/400 or IBS system is desirable
• Willingness to learn, take on new projects and develops positive teamwork relationships
• Good PC skills, particularly with Word, Outlook and Excel
• High level of customer service skills via phone and email
• Previous experience working in a high volume, fast paced, complex customer service environment processing hundreds of emails per day, experience managing customer phone calls, working with field sales and technical service teams and coordinating activities with supply chain, manufacturing, shipping, and finance to resolve customer issues
• Experience entering a high volume of order data daily with low error rate
• Proficient personal computer literacy
• B2B Customer Service Experience

I would like to submit my application for the account service representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for accurate reports on sales and activities and ensure these are trackable and up to date in Salesforce (CRM).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Import/Export knowledge
• Commercial insurance knowledge is ideal, but not mandatory
• High comfort level with Excel, Word
• Commercial insurance is ideal, but not mandatory
• Computer Skills (MS Word, Excel, PowerPoint and Outlook)
• Local language and intermediate/good level of English
• Proficiency in relevant SAP transactions (order& quality management) & key operational reports in EDW in OTC
• Knowledge of complex technical systems (Gas Turbine packages)

I submit this application to express my sincere interest in the account service representative position.

In my previous role, I was responsible for consumer Sales Call Center support the remainder of the year including quoting and enrolling new HPHC Individual and Medicare membership; facilitating renewal and plan changes; broker support and outbound call campaigns.

Please consider my qualifications and experience:

• Strong solid understanding outlook
• Solid decision making skills & Common sense
• Diplomacy & Tact
• Provide support for escalated issues and work with the functional groups to strategize solutions for issue resolution
• Investigate issues thoroughly and maintain a global overview of the entire customer experience
• Facilitate communication with all facets of the Customer’s organization (including Owners)
• Contact customers regularly to remain informed of developments, and anticipate potential issues
• Conduct recurrent customer visits in a proactive manner to develop strong relationships